Privacy Policy

Last update on Sep 2024

Introduction

SYMCO SYSTEMS uses your personal data through the use of our website, telephone contact, and social media.

Data Owner and Processor

Your personal data is processed by SYMCO SYSTEMS.
Rua da Boavista 444, 2D. 4050-103, Porto

You can contact us via email at contact@symco.systems.

1. Types of Data Collected

1.1. Personal data may be provided voluntarily by the user or, in the case of usage data, collected automatically when using our website. When you fill out contact forms on our website or through our social media campaigns, or when you contact us via email, phone, or social media, SYMCO SYSTEMS collects the following data:

  • Basic identity information provided by you, such as name, phone number, email address, and address.
  • Content of the communication as well as its technical details - date and time, etc.
  • Your preferences regarding how you want to receive our communications by email - such as newsletters, advertisements, etc.
  • Electronic identification data - such as IP address.

1.2. When interacting with us at fairs or events and leaving us your business card, SYMCO SYSTEMS may collect the following data:

  • Basic identity information provided by you, such as name, phone number, email address, address, company you work for, and position - if this information is displayed on the card.
  • Image.
2. Purpose of Processing and Using Your Data
  • SYMCO SYSTEMS processes your data to provide you with personalized information, products, and/or services requested through our website, email, telephone, social media, fairs, and events.
  • SYMCO SYSTEMS processes your data to communicate with you through our website, email, telephone, or social media.
  • SYMCO SYSTEMS processes your data to analyze it statistically in order to improve our website, products, services, and develop new products and services.
  • SYMCO SYSTEMS processes your data to comply with legal obligations and to respond promptly to any request from competent law enforcement, judicial authorities, and government bodies, including the competent data protection authorities. In this sense, your data may be transferred at the initiative of SYMCO SYSTEMS to the police or judicial authorities as evidence, or if there are reasonable suspicions of an unlawful act or crime committed by you through your registration or use of our website, our social media, or any other type of communication made with us.
  • SYMCO SYSTEMS processes your data for marketing purposes. This means they can use your information to send you targeted communications, promotions, offers, and advertisements from SYMCO SYSTEMS or their selected partners. SYMCO SYSTEMS will only send you these marketing materials if you have explicitly given your consent to receive them.
  • In the event of a merger or acquisition, SYMCO SYSTEMS may share your data with third parties, even if those third parties are located outside of the European Union.
  • SYMCO SYSTEMS can process your data to protect its own legitimate interests, as well as the interests of its partners or third parties. This includes situations where your use of their services:

    - Violates terms of use or intellectual property rights.
    - Threatens the security or integrity of their website.
    - Poses a risk to their systems due to malware or other harmful activities.
    - Is considered harmful, offensive, discriminatory, or illegal.
3. Why the Process of your Data is Lawful

The processing of your data - to provide you, in a personalized way, with the information, products, and/or services requested through our website, email, telephone contact, or social media - is lawful because we request your consent. For the processing of data for the purposes referred to in this same point, SYMCO SYSTEMS, as the data controller, requests your consent - by consenting, you agree that we are authorized to process your personal data for this purpose in the manner and under the conditions described in this Privacy Policy.

4. Our Quality Guarantees

4.1. SYMCO SYSTEMS strives to process only the data that is strictly necessary to achieve the purposes outlined in the section 'Purpose of processing and use of your data'.

4.2. Your data will only be processed and used for the time necessary to fulfill the purposes outlined above, or until such time as you withdraw your consent for its processing and use.

5. Your Rights
  • Right of Access: You have the right to request access to all your personal data that SYMCO SYSTEMS is processing and using.
  • Right to Rectification: You have the right to request the correction of inaccurate data that you have provided.
  • Right to Withdraw Consent: You have the right to withdraw your consent for the processing and use of your personal data.
  • Right to Erasure: You have the right to request that your data be erased if it is no longer necessary for the purposes outlined in the section "Purpose of processing and use of your data," or if you withdraw your consent for its processing and use.
  • Right to Object: You have the right to object to the processing of your personal data if you can demonstrate compelling legitimate grounds related to your particular situation. However, if the intended processing and use qualifies as direct marketing, you have the right to object to such processing and use free of charge and without the need for justification.
  • Right to Data Portability: You have the right to receive all the data you have provided to us.

If you wish to submit a request to exercise one or more of the rights mentioned in the previous points, you may send an email to contact@symco.systems. This request should be clearly indicated, specifying the right you wish to exercise, as well as the reasons if necessary.

If you have any complaints about the processing and use of your data by SYMCO SYSTEMS, you may contact the company directly via email at contact@symco.systems. If you remain unsatisfied with SYMCO SYSTEMS' response, you may file a complaint with the competent Data Protection Authority.